AfterCare Auto

Provided through your dealership

Got a text from Carly?
It's real.

AfterCare Auto is the post-sale support program your dealership set up for you when you bought your vehicle. Carly is the specialist you text with. One thread, for anything car related.

Carly, AfterCare Auto specialist
Carly at AfterCare Auto
Your AfterCare Auto specialist

What Carly sounds like

Hi Marcus 👋 I'm Carly, your AI AfterCare Auto specialist. Meridian Auto set this up so you have someone in your corner after the sale. Your payments, registration, insurance, service, a weird noise, a fender bender, a tight month, even your tire size. Literally anything auto, I'm your first text. Sound good? 🤝
hey Carly 👋 yep they walked me through this when I signed
Perfect 💙 Then you know the drill. I'm fully conversational too, so write to me like you'd text a friend, full sentences and all. I'll check in here and there, but reach out anytime, day or night. Anything I can help with right now?

A few months later

Heads up 📌 your registration renewal is due next month. In NC you'll need an emissions inspection done before you can renew. Want me to remind you when it's time?
yes pls, that always sneaks up on me lol
Will do 👍 I'll reach out again a couple weeks before it's due.

What you can text her about

  • Where to send a payment, when it's due, or what to do if one is going to be late
  • Service and maintenance questions, and reminders as they come up
  • Finding your paperwork — contract, title, registration, warranty documents
  • What your service contract or GAP coverage actually covers, and how to use it
  • Anything you'd otherwise have to call the dealership about

When something needs your dealership directly, Carly loops them in and stays with you until it's handled.

What we will never do

  • Ask you to type your Social Security number, card number, or bank login into a text message
  • Ask you to send money to a person, over a payment app, or by gift card
  • Pressure you to buy anything
  • Charge you for AfterCare Auto — your dealership covers it

Anything that needs sensitive information happens on a secure page at aftercareauto.com, and only after you ask for it. If a text asks you to reply with any of the above, it is not from us. Forward it to your dealership and don't reply. You can always reach us at support@getopenlot.com or (919) 358-0738.

About the texting

You opted in to text messaging with AfterCare Auto when you enrolled at the dealership. Messages are about your vehicle and your account — payment reminders, service reminders, maintenance tips, account updates, and replies to anything you send us. We don't send advertising.

Message frequency varies, up to roughly 12 messages a month. Message and data rates from your carrier may apply.

Reply STOP to any message to stop them. You'll get one confirmation and nothing after that. Reply HELP for help, or email support@getopenlot.com.

Opting in to texts was never required to buy your vehicle, get financing, or get service, and opting out doesn't affect anything you purchased.

Full detail is in our Privacy Policy and Terms of Use.

Who we are

AfterCare Auto is a registered assumed name of OpenLot Technologies LLC, a North Carolina company. We build and operate the AfterCare Auto program that dealerships offer their customers after the sale. Your dealership enrolled you; we're the team on the other end of the text.

Dealerships can learn more at getopenlot.com.