Terms of Use

Effective August 11, 2026 · Last updated August 11, 2026

These Terms of Use ("Terms") apply to the AfterCare Auto customer program and to this website. AfterCare Auto is a registered assumed name of OpenLot Technologies LLC, a North Carolina limited liability company ("AfterCare Auto," "we," "us," or "our"). By enrolling in AfterCare Auto, exchanging messages with us, or using this website, you agree to these Terms.

These Terms cover the AfterCare Auto program provided to vehicle purchasers. Dealerships using the OpenLot platform are covered by a separate agreement at getopenlot.com/terms.

1. What AfterCare Auto is

AfterCare Auto is a post-sale support service. A dealership enrolls you at or after the time you purchase a vehicle, and pays for the service on your behalf. There is no charge to you.

Through AfterCare Auto you can exchange text messages with Carly, an AfterCare Auto customer support specialist, about your vehicle and your vehicle financing. Typical topics include payment questions and reminders, service and maintenance, locating your purchase and financing documents, questions about a vehicle service contract or GAP coverage, and general questions you would otherwise take to your dealership. Where a request needs your dealership's involvement, we notify the dealership and coordinate with them.

Messages are generated with the assistance of artificial intelligence and reviewed against our internal rules before sending. Carly is a named support specialist identity, not an individual employee assigned to your account.

2. What AfterCare Auto is not

AfterCare Auto does not provide legal, tax, accounting, credit repair, or financial advisory services. We are not a lender, a loan servicer, a debt collector, a credit repair organization, an insurance company, or a vehicle service contract administrator or claims administrator.

We do not originate, underwrite, service, or collect on your loan. Your loan remains governed entirely by your agreement with your lender. Your service contract, GAP addendum, or other coverage remains governed entirely by the terms of those products and is administered by whoever is named in them.

Information we give you is general and for your convenience. It does not modify any contract you have signed, and it does not create any obligation on your lender, your dealership, or any product administrator. Where a figure or a term matters, the controlling source is your own signed documents and your lender or administrator of record.

3. Text messaging

3.1 Consent

When you enroll, you may opt in to receive recurring automated text messages from AfterCare Auto. Your consent is given directly to AfterCare Auto. Your dealership presents and facilitates the enrollment, but the dealership does not give consent on your behalf, and we do not send messages to anyone who has not completed the opt-in themselves.

Consent to text messaging is never a condition of purchasing a vehicle, obtaining financing, receiving service, or receiving anything else from your dealership or from us. You may enroll in AfterCare Auto without opting in to text messaging.

3.2 What we send

Messages are limited to: payment reminders relating to your vehicle financing; service and recall reminders relating to your vehicle; maintenance information relating to your vehicle; account and program updates, such as enrollment confirmations and welcome messages; and replies to messages you send us. We do not send advertising or promotional messages under this program. Adding any new category of message would require a separate opt-in and a published update to these Terms and our Privacy Policy before any such message is sent.

3.3 Frequency and cost

Message frequency varies with your conversation and with your vehicle and account activity, up to approximately 12 messages per month. AfterCare Auto is free to you, but standard message and data rates from your wireless carrier may apply.

3.4 Stopping messages and getting help

Reply STOP to any AfterCare Auto message to stop receiving them. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. Opt-out is immediate and applies to all future messages to that phone number. You will receive a single confirmation reply, and nothing after that. Any messages already scheduled to you are cancelled before they send.

Reply HELP or INFO to any message, or email support@getopenlot.com, for assistance.

If you opt out and later want messages again, you can re-enroll and provide a new opt-in. We will not text you to ask you to re-enroll.

3.5 Delivery

Messages are delivered over your wireless carrier's network, using RCS where your device and carrier support it and SMS otherwise. We cannot guarantee delivery, timing, or availability, and you should not rely on a text message for anything time-critical, including avoiding a late payment, a repossession, or a lapse in coverage.

4. Your responsibilities

• Give us a phone number you control, and tell us if it changes.
• Don't use the service to send unlawful, threatening, harassing, or fraudulent content.
• Don't misrepresent who you are, and don't ask us to act on someone else's account.
• Don't attempt to interfere with, overload, reverse engineer, or gain unauthorized access to the service.

We may suspend or end your access to AfterCare Auto if you use it in a way that violates these Terms or applicable law.

5. Documents you send us

You may send us documents and images, such as a payment confirmation, a repair estimate, or a page from your contract, so we can help with a specific question. By sending them, you allow us to store them and use them to provide the service, and you allow the dealership that enrolled you to view them. Do not send anything you are not comfortable sharing with your dealership. How we store and retain these materials is described in our Privacy Policy.

6. Dealership involvement

The dealership that enrolled you can see your AfterCare Auto conversation and the documents you send. This is a standing feature of the program and is not optional, because the dealership is the party paying for the service and is frequently the party who has to act on a request. We do not ask your permission each time we bring the dealership in.

7. How long the service lasts

AfterCare Auto runs for up to 48 months from your enrollment date, or until your vehicle financing ends, whichever comes first. Financing ends on payoff, refinance with another lender, repossession, voluntary surrender, total loss, or any other conclusion of the loan. A new term may begin if you refinance through us, or if a dealership participating in the program enrolls you on a new vehicle purchase.

If your dealership's participation in the program ends, your enrollment continues for the remainder of its term at no cost to you. Some messages may no longer reference the dealership by name.

8. No warranty

AfterCare Auto is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error free, or that any information provided will be complete or accurate for your specific situation.

9. Limitation of liability

To the maximum extent permitted by applicable law, OpenLot Technologies LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to AfterCare Auto, including any loss arising from a missed payment, a repossession, a denied claim, a lapse in coverage, or a message that was delayed or not delivered. Our total liability for any claim relating to AfterCare Auto will not exceed one hundred U.S. dollars ($100), which reflects that the service is provided to you at no charge.

Nothing in these Terms limits any liability that cannot be limited under applicable law.

10. Privacy

Our Privacy Policy explains what we collect, how we use it, who can see it, and how long we keep it. It forms part of these Terms.

11. Changes

We may update these Terms. When we do, we will change the "Last updated" date above, and for material changes we will provide notice by text message or email before they take effect. Continuing to use AfterCare Auto after a change takes effect means you accept the updated Terms.

12. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws rules. Any dispute relating to these Terms or to AfterCare Auto will be resolved by binding arbitration administered under the rules of the American Arbitration Association, except that either party may bring a claim in small claims court, and either party may seek emergency injunctive relief in a court of competent jurisdiction. You waive any right to participate in a class action or class-wide arbitration.

13. Contact

OpenLot Technologies LLC, doing business as AfterCare Auto
Clayton, NC
support@getopenlot.com