Privacy Policy

Effective August 11, 2026 · Last updated August 11, 2026

This Privacy Policy explains how AfterCare Auto handles information about you. AfterCare Auto is a registered assumed name of OpenLot Technologies LLC, a North Carolina limited liability company ("AfterCare Auto," "we," "us," or "our").

This policy covers customers enrolled in the AfterCare Auto program and visitors to this website. Dealerships using the OpenLot platform are covered by a separate policy at getopenlot.com/privacy.

1. Information we collect

1.1 From your dealership at enrollment

• Your name, mobile phone number, email address, and mailing address
• Vehicle information, including the vehicle identification number (VIN)
• Financing information, including lender name, payment amount, term, and payment due date
• Products purchased with the vehicle, such as a vehicle service contract or GAP coverage
• Whether you opted in to text messaging, and a record of that opt-in

1.2 From you, through the service

• The content of messages you exchange with us
• Documents and images you send us, such as payment confirmations, repair estimates, insurance documents, or pages of your contract
• Anything else you choose to tell us in the course of a conversation

1.3 Automatically, when you visit this website

• IP address, browser and device type, pages viewed, and error and performance data

2. How we use it

• To answer your questions and provide the AfterCare Auto service
• To send you the reminders and updates described in section 4
• To notify your dealership when a request needs their action, and to coordinate with them on your behalf
• To keep records of your consent and of our communications with you
• To operate, secure, and improve the service, using aggregated and de-identified data
• To comply with law and to enforce our Terms of Use

Our replies are generated with the assistance of artificial intelligence. We do not use your messages or your documents to train artificial intelligence models.

3. Who can see it

3.1 Your dealership

The dealership that enrolled you can view your AfterCare Auto conversation, the documents you send, and information about your vehicle and financing, through their dashboard. This is a standing feature of the program. Do not send us anything you are not comfortable sharing with your dealership.

3.2 Service providers

We use third parties to operate the service, including cloud hosting and database providers, message delivery carriers and aggregators, artificial intelligence providers, payment processors, and email delivery providers. They are permitted to use your information only to perform services for us.

3.3 Refinance, if you ask for it

If you ask us to help you look at refinancing, we may share your name, contact information, and loan details with a lender you choose to work with, only to facilitate that request. We do not share this information with lenders for marketing, and we do not sell it.

3.4 Legal and business transfers

We may disclose information where required by law, legal process, or government request, or to protect the rights, property, or safety of OpenLot Technologies LLC, our users, or the public. If we are involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, and we will provide notice.

3.5 What we never do

We do not sell your personal information. We do not rent, lease, or share your mobile phone number or your text messaging opt-in data with any third party or affiliate for that party's own marketing purposes. Information collected through the messaging program is used solely to deliver the AfterCare Auto service described here.

4. Text messaging program

4.1 Who sends the messages

Messages are sent by AfterCare Auto, operated by OpenLot Technologies LLC. Every message identifies AfterCare Auto, and messages sent while you are with a participating dealership also identify that dealership. All dealerships in the program share this single AfterCare Auto messaging program; dealerships do not operate their own separate messaging brands.

4.2 Consent

You opt in to text messaging yourself, during enrollment, and your consent is given directly to AfterCare Auto. Your dealership presents and facilitates enrollment but does not consent on your behalf. We do not message anyone who has not completed the opt-in.

Consent to text messaging is never a condition of purchasing a vehicle, obtaining financing, receiving service, or receiving anything else. You may enroll in AfterCare Auto without opting in to text messaging, and opting out later does not affect anything you purchased.

4.3 What we send

Messages are limited to payment reminders relating to your vehicle financing, service and recall reminders, maintenance information, account and program updates such as enrollment confirmations and welcome messages, and replies to messages you send us. We do not send promotional or marketing messages under this program. Any new category of message would require a separate opt-in and a published update to this policy before any such message is sent.

4.4 Frequency and rates

Message frequency varies, up to approximately 12 messages per month. Standard message and data rates from your wireless carrier may apply. AfterCare Auto itself is free to you.

4.5 How to stop, and how to get help

Reply STOP to any AfterCare Auto message to opt out. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. Reply HELP or INFO for assistance, or email support@getopenlot.com.

Opt-out keywords are handled by a dedicated system before any artificial intelligence processing, so they are never missed or misread.

4.6 What happens when you opt out

• We immediately stop sending all further messages to that phone number.
• We mark your record as not enrolled for text messaging.
• We cancel any messages already scheduled to you before they can send.
• We mark your most recent active consent record as revoked, with a timestamp and the source recorded.
• We send a single confirmation reply, and nothing after that.

No further messages are sent unless you re-enroll and provide a new opt-in. We will not text you to solicit re-enrollment.

4.7 Consent records

When you opt in, we store a durable record of it, including the exact wording of the consent language shown to you, a version identifier for that language, a timestamp, where the consent was given, and the sender associated with the messaging program.

5. How long we keep it

We keep your enrollment information and message history for as long as your AfterCare Auto enrollment is active. After your enrollment ends, we retain consent records, message history, and related records for up to seven years, to meet legal, regulatory, and recordkeeping obligations, including obligations under telephone consumer protection law. Documents you send us are retained on the same basis. Website technical logs are kept for a shorter period.

You may request earlier deletion as described in section 6. Some records may be retained where the law requires us to keep them.

6. Your rights and choices

Depending on where you live, you may have the right to access the personal information we hold about you, correct it if it is inaccurate, request its deletion, request a copy in a portable format, and opt out of certain uses. To make a request, email support@getopenlot.com. We will respond within 45 days, and we will verify your identity before acting on a request about your information.

California residents. Under the California Consumer Privacy Act you have the right to know what personal information we collect, to delete it, to correct it, and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined by that law. We will not discriminate against you for exercising these rights.

7. Security

We use industry-standard measures to protect your information, including encryption in transit, access controls that limit who can view your records, and regular reviews. No system is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, contact us at support@getopenlot.com.

8. Children

AfterCare Auto is not directed at children under 13, and we do not knowingly collect information from them. If you believe we have, contact us and we will delete it.

9. Third-party links

This website and our messages may link to third-party sites, such as a lender's payment portal. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Changes

We may update this policy. When we do, we will change the "Last updated" date above, and for material changes we will provide notice by text message or email before the change takes effect.

11. Contact

OpenLot Technologies LLC, doing business as AfterCare Auto
Clayton, NC
support@getopenlot.com